FAQ
Do you ship internationally?
We ship internationally by sea, international and land transport by cars
We ship 20-foot containers and 40-foot containers
We ship large trailers carrying 25 tons
We can ship to any country in the world by land or sea
How can I order a container of charcoal?
You can contact us through the Contact Us page and send us the charcoal specifications, quantity and required packaging. We will contact you via email, phone or WhatsApp and send you all the details about the charcoal.
How can I track my order or container?
We provide you with a serial number to track your container through the shipping line’s website.
how to pay ?
Payment method is based on the agreement with the customer. You can contact us via the Contact Us page or one of our numbers on the website and you will be informed and an agreement will be reached on the payment method.
How long does it take for the container to arrive at my country or port?
Each country has a specific period depending on the distance between the country of manufacture and the country of importer. You can request to know the offers of shipping costs and expenses to the nearest port to you by contacting us via the Contact Us page.
How can I get a sample of coal to check the quality of coal?
We can send you a sample to the importing country to check the quality of the charcoal before purchasing.
What are the specifications of coal?
We have quality certificates for coal and specifications certificate for coal. You can request them and send them to us via email or phone.
What are the coal prices?
You can request coal prices by contacting us via the Contact Us page, by email or by phone.